- CUSTOMER SERVICE
- One Customer Service Representative dedicated to one customer as in-house counter part to sales engineer on site;
- The Customer Service concentrates all administrative demands/queries.
- EMERGENCY ORDERS MANAGEMENT
- Minimum stocks of "high runners" kept at Magotteaux plants;
- Urgent orders processed in shortest possible time.
- STOCKS
- Off the shelf ordering for standard items;
- Stock at customer's site where frequent reloads required (e.g.mines).
- INSTALLATION >< SUPERVISION
- Dismantling of used equipment parts under our full supervision;
- Installation of new equipments by Magotteaux or by customer's team under Magotteaux's supervision;
- CONTRACTS MANAGEMENT
- Medium or long term;
- For various parts / equipments / circuits / plants / countries;
- Logistics aspects (packing, transport...);
- Scrap buy-back programs.
