Services > To prepare...

  • CUSTOMER SERVICE
    • One Customer Service Representative dedicated to one customer as in-house counter part to sales engineer on site;
    • The Customer Service concentrates all administrative demands/queries.
  • EMERGENCY ORDERS MANAGEMENT
    • Minimum stocks of "high runners" kept at Magotteaux plants;
    • Urgent orders processed in shortest possible time.
  • STOCKS
    • Off the shelf ordering for standard items;
    • Stock at customer's site where frequent reloads required (e.g.mines).
  • INSTALLATION >< SUPERVISION
    • Dismantling of used equipment parts under our full supervision;
    • Installation of new equipments by Magotteaux or by customer's team under Magotteaux's supervision;
  • CONTRACTS MANAGEMENT
    • Medium or long term;
    • For various parts / equipments / circuits / plants / countries;
    • Logistics aspects (packing, transport...);
    • Scrap buy-back programs.