Placing the customer and his needs at the very center of our focus is easier said than done.
If it is obvious that a technical and sales engineer be the on-site contact with the customer and that the customer sales representatives be their in-house equivalent for all administrative matters, it is far less clearer that a process specialist or a product developer be in contact with the end customer.
And still, at Magotteaux we may all have to come into contact with our customers.
By prior planning we mean those steps without which it would be impossible and even useless to provide any kind of product.
To us, planning means identifying, understanding and answering your needs to be able to offer each one of our customers a Unique Sales Proposition.
And there are many ways to do so.
Based on a prior thorough analyses, it is much easier:
- to propose THE right product(s) for the application,;
- choose best suited solution(s) TOGETHER;
- AGREE on the details (accessories, options, ...)
Performance is your target.
Our target is to help you meet yours.
You want to increase throughput, fineness, recovery, cubicity, ...
You try to decrease costs: kWh consumption, fuel consumption, maintenance costs, ...
From the product to the equipment, then to the circuit and even the whole installation, we don’t leave anything to chance.