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SALES
CUSTOMER SERVICE |  |
- One Customer Service Representative dedicated to one customer as in-house counter part to sales engineer on site;
- The Customer Service concentrates all administrative demands/querries;
- Simple and accessible order processing.
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EMERGENCY ORDERS MANAGEMENT |  |
- Minimum stocks of "high runners" kept at Magotteaux plants;
- Urgent orders processed in shortest possible time.
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STOCKS |  |
- Off the shelf ordering for standard items;
- Stock at customer's site where frequent reloads required (e.g.mines).
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INSTALLATION >< SUPERVISION |  |
- Dismantling of used equipment parts under our full supervision;
- Installation of new equipments by Magotteaux or by customer's team under Magotteaux's supervision;
- Fine tuning of equipment before start up.
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CONTRACTS MANAGEMENT |  |
- Medium or long term;
- For various parts / equipments / circuits / plants / countries;
- Logistics aspects (packing, transport...);
- Scrap buy back programmes.
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